Reference

How BDPK Handles Your Personal Information

This policy explains what data we collect when you access BDPK, how we use it, and what rights you hold over it.

Account DatabKash, Nagad, Rocket Payment InfoCookie PreferencesData Access Rights
BDPK How BDPK Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate information, or raise a concern about how your account details are being used, contact our support team directly. We handle data requests separately from general account queries so your concern reaches the right person.

Live Chat Start a chat from the account page to raise a data concern. We respond during operating hours and will confirm receipt of your request in writing.
Email Support Send your data access or deletion request to our support address. Include your registered mobile number so we can locate your account record.
Account Settings Some data preferences — such as marketing communications — can be updated directly in the account settings section without contacting support.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

BDPK uses SSL encryption on every page where account or payment data moves between your device and our servers. Your session is protected the moment you log in, whether you're on mobile in Dhaka or accessing the lobby on desktop.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet selection. You can manage non-essential cookies from the cookie banner on your first visit.

Data Retention

Account records are kept for as long as your account is active and for a reasonable period after closure, as required by applicable law. You may request deletion of non-mandatory data by contacting support.

Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit your request via email or live chat and we will respond within the timeframe your local law requires.

Account Security

Login to your account requires OTP verification sent to your registered mobile number. If you notice a login you don't recognise, contact support immediately and we will freeze the session.

Common Questions About Your Privacy

Below are questions we hear most often about how your data is collected, stored, and managed on BDPK.

We collect your name, registered mobile number, and the wallet identifier you link for bKash, Nagad, or Rocket transactions. Device and session data is also logged to protect your account from unauthorised access.

No. We only record the transaction reference ID and amount when a bKash, Nagad, or Rocket deposit is confirmed. Your wallet PIN and mobile banking credentials are never stored on our systems.

Contact support via live chat or email with your registered mobile number. We will locate your account record and provide the data within the period your local law requires.

You can request deletion of non-mandatory personal data. Some records must be retained under applicable law for a defined period after account closure. Support will explain what can and cannot be removed.

Session cookies keep you logged in during your visit. Preference cookies remember your wallet selection and settings. A cookie banner on your first visit lets you accept or decline non-essential cookies.

We do not sell your personal data for marketing. Payment processors receive only the transaction references needed to confirm deposits and withdrawals. Access depends on your local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.