Reference

Terms That Govern Your BDPK Account

These terms set out what you agree to when you access BDPK — covering account creation, deposits via bKash, Nagad, or Rocket, withdrawal conditions, and how disputes are handled. Access and eligibility depend on your local law and the region you are in.

Account EligibilityPayment ConditionsWithdrawal RulesDispute ProcessJurisdiction Notice
BDPK Terms That Govern Your BDPK Account
CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a transaction made through bKash, Nagad, or Rocket, our support team is available through the channels below. For account-specific queries, have your registered mobile number ready.

Live Chat Open the chat widget from any page on BDPK to reach the support team directly. Responses are handled in English for Bangladesh accounts.
Email Support Send your query to our support address listed in the account help section. Include your account reference and the nature of your terms-related question.
Account Help Centre The help centre covers common questions about payment conditions, account suspension, and how to request a review of a decision made under these terms.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights

Your account data is stored securely and used only to operate your BDPK account — including verifying payments sent through bKash, Nagad, or Rocket and confirming withdrawal eligibility. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account at any time by contacting support. We retain transaction records for the period required under applicable law.

Account Security

Each account is protected by OTP verification tied to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN at any point in the payment flow.

Data Retention

Transaction and account records are kept for the period required by applicable law. After that period, personal data is deleted or anonymised in line with our data policy.

Your Access Rights

You may request access to, correction of, or deletion of your personal data by contacting support with your account reference. We aim to respond within a reasonable timeframe.

Cookie Use

We use session and functional cookies to keep your account active and remember your payment preferences. You can manage cookie settings through your browser at any time.

Common Questions About These Terms

Below are the questions we hear most often about account rules, payment conditions, and how to raise a concern. If your question is not covered here, contact support directly.

Account access is available to adults in eligible regions where the service is permitted under local law. It is your responsibility to confirm that access is lawful in your location before registering.

We may suspend or close an account that breaches these terms. You will be notified through your registered contact details, and any pending withdrawal requests will be reviewed before the account is closed.

Yes. Your account can hold payment methods across bKash, Nagad, and Rocket. Each method must be registered in your own name to satisfy our account verification requirements.

Contact support via live chat or email with your account reference and the details of the transaction. We will review the case and respond through your registered contact details within a reasonable period.

We notify you of material changes through your registered contact details before the update takes effect. Continued use of your account after that date means you accept the revised terms.

Contact support with your account reference to request closure or a copy of your data. We process data requests in line with applicable law and aim to respond within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.